Reference

How ace366 Handles Your Personal Information

Your account data — including your bKash, Nagad, or Rocket wallet details — is handled with clear rules about what we collect, why we collect it, and who can see it.

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ace366 How ace366 Handles Your Personal Information
HOW WE PROTECT YOU

Security Practices Behind Your Account

Encrypted Connections

Every page and transaction on ace366 runs over SSL. Your login credentials and wallet numbers are encrypted in transit, so they cannot be intercepted between your phone and our servers.

Limited Internal Access

Staff access to personal account data is restricted by role. Customer support sees only what is needed to resolve your query — full wallet numbers are never displayed in our support interface.

Session Monitoring

We track login sessions by device and location pattern. If an access attempt looks unusual compared to your normal mobile habits, we flag it before it reaches your account wallet.

Data Retention Limits

We keep personal data only as long as your account is active or as required by applicable rules. Once the retention period ends, records are deleted or anonymised according to our internal data schedule.

ace366 What We Collect and Why We Use It

What We Collect and Why We Use It

When you open an account on ace366, we collect the details you submit — your name, contact information, and the mobile wallet you use, whether that is bKash, Nagad, or Rocket. We use this to verify your identity, process transactions, and keep your account secure. Activity data, such as login times and session behaviour, helps us detect unusual access. We do not

sell your personal information to third parties, and we do not share wallet details beyond what is required to process your payment. Cookies on the browser version track session state only — not browsing history across other sites. All data handling is subject to applicable local law and the regions where our service is available.

GET PRIVACY HELP

Reach Us About Your Data

Data Access Requests If you want to know exactly what personal data ace366 holds on your account, contact our support channel and we will confirm the categories of information stored against your profile.
Wallet Detail Queries Questions about how your bKash, Nagad, or Rocket number is stored or used? Our account support team can walk you through the specific handling steps for mobile wallet data.
Account Deletion If you decide to close your account, contact support to start the deletion process. We will confirm which data is removed immediately and which is retained as required by applicable regulations.

Key Privacy Terms You Should Know

01
What is personal data?

Personal data means any information that identifies you — your name, phone number, email address, or the mobile wallet number you registered with your ace366 account.

02
What does data processing mean?

Data processing covers every action taken on your information — collecting it, storing it, using it to verify your identity, and deleting it when it is no longer needed under applicable rules.

03
What is a cookie in this context?

A cookie is a small file stored in your browser that remembers your session state. ace366 uses cookies to keep you logged in and to maintain your account preferences between visits.

04
What does KYC mean?

KYC stands for Know Your Customer. It is the identity verification step where you confirm who you are — usually by submitting ID — so your account wallet and withdrawal requests can be processed correctly.

05
What is a data breach?

A data breach happens when personal information is accessed, copied, or exposed without authorisation. ace366 has monitoring in place to detect and respond to any such event affecting your account.

06
What does third-party sharing mean?

Third-party sharing means passing your data to external organisations. ace366 shares data only where necessary for payment processing — for example, confirming a bKash or Nagad transaction — and not for marketing.

What You Asked About Your Privacy on ace366

These are the questions we hear most often about how your data is managed. If your question is not here, contact support directly and we will give you a straight answer.

We store the mobile wallet number you add to your account in order to process deposits and withdrawals. It is encrypted at rest and visible only in partial form within your account settings — the full number is never displayed in plain text.

Yes. Contact our support team and request a data summary for your account. We will confirm the categories of personal information held and how each category is used, subject to applicable local law and eligible region requirements.

Your account activity — login history, session data, transaction records — is visible to a limited set of internal staff whose role requires it. No external party receives this data unless required by applicable legal process in your eligible region.

Log into your account on ace366, open the account settings section, and update the relevant field. For changes that affect your wallet or identity verification, support may ask you to confirm the update through your registered mobile number.

We delete or anonymise personal data that is no longer needed. Some records — such as transaction history — may be retained for the period required by applicable rules in your eligible region before permanent removal.

We may send account-related messages to your registered number or email. You can ask support to limit non-essential communications. We do not share your contact details with third-party advertisers.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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